Broadway Bicycle School

★★★★☆
4.4286 7
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I would like to send my deepest gratitude to the people and staff working here at this shop. They are knowledgeable and communicate well with their clients.

5
★★★★★

I would like to send my deepest gratitude to the people and staff working here at this shop. They are knowledgeable and communicate well with their clients.

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If you find yourself inside the shop and someone recommend you buy something, due to whatever reason, run away. No matter how nice they talk, how sincere they sound, you should not listen to them. They will tell you that your bike is

3
★★★★★

If you find yourself inside the shop and someone recommend you buy something, due to whatever reason, run away. No matter how nice they talk, how sincere they sound, you should not listen to them. They will tell you that your bike is

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Hi everyone,
I wanted to alert those you with bikes in need of repair that you should be careful when you visit one of the area's best known bike shops, Broadway Bicycle School. In May 2009 I brought them my bicycle for repair. The issues were (1) a chain that would not engage on the chain rings without skipping and (2) a loud rubbing sound combined with drag when I used the smallest chain ring from a dead stop. I was told that my bike needed the following new parts: spindle, bottom bracket and front derailleur. I was charged $87, which also included a cleaning (which I had requested).

I picked up the bike 5/23/09. The cleaning had been performed, though the bike did not look great afterwards. I was told repairs had been made as described above. The bike chain functioned passably for about 15 miles of riding, then resumed its difficulties. I brought the bike back a week later for further service. I learned that the mechanic who "repaired" the bike had not taken the bike out for a test ride during its first stay at Broadway Bicycle. On my second visit, some further adjustments were made. The bike seemed better but not great. I was told that if the drive train's performance did not improve, the next step was to replace my derailleur cables. However, I was also told that the cables looked to be in good condition. It was implied in the conversation that I would be responsible for the cost of the additional work on the bike. I was sufficiently disimpressed with their performance to decline to seek further repairs through them. Within a few miles of riding, the chain was again skipping & the rubbing sound resumed.

There is more to this sad story. I begged a mechanically skilled relative to attempt to repair my bike. He was not a bike mechanic but promised to do what he could. He made some discoveries: one of my front derailleur screws on the "new" derailleur was rusted in place (huh???!!!), my rear brakes were sporadically rubbing on my rims, and one of my front brake screws was rusted in place. My relative did not cure my bike but did make some progress. He loosened up some of the rusted screws somewhat, which produced improvement in the chain's performance. He was dismayed that these issues had not been addressed by bike shop.

While I searched for a new reliable bikeshop, the rubbing sound & feeling of friction from the rear wheel became notably worse. (My rear brake had been partly adjusted at this point by my relative & did not seem to be causing the noise). Finally, in mid-July 2009 I was riding & the rear axle snapped. The bike suddenly & completely froze & I was propelled into the pavement in the middle of a street near Jamaica Pond. (I was unable to disengage my bike cleats from the pedals because this break occurred so suddenly). I was lucky that no cars happened to be speeding along. Subsequentlly, the rear wheel was replaced at a different bike shop. The rubbing sound & feeling of drag on the bike disappeared. It appears I had invested heavily in either unnecessary or grossly incomplete bike repairs at Broadway Bicycle.

0
★☆☆☆☆

Hi everyone,
I wanted to alert those you with bikes in need of repair that you should be careful when you visit one of the area's best known bike shops, Broadway Bicycle School. In May 2009 I brought them my bicycle for repair. The issues were (1) a chain that would not engage on the chain rings without skipping and (2) a loud rubbing sound combined with drag when I used the smallest chain ring from a dead stop. I was told that my bike needed the following new parts: spindle, bottom bracket and front derailleur. I was charged $87, which also included a cleaning (which I had requested).

I picked up the bike 5/23/09. The cleaning had been performed, though the bike did not look great afterwards. I was told repairs had been made as described above. The bike chain functioned passably for about 15 miles of riding, then resumed its difficulties. I brought the bike back a week later for further service. I learned that the mechanic who "repaired" the bike had not taken the bike out for a test ride during its first stay at Broadway Bicycle. On my second visit, some further adjustments were made. The bike seemed better but not great. I was told that if the drive train's performance did not improve, the next step was to replace my derailleur cables. However, I was also told that the cables looked to be in good condition. It was implied in the conversation that I would be responsible for the cost of the additional work on the bike. I was sufficiently disimpressed with their performance to decline to seek further repairs through them. Within a few miles of riding, the chain was again skipping & the rubbing sound resumed.

There is more to this sad story. I begged a mechanically skilled relative to attempt to repair my bike. He was not a bike mechanic but promised to do what he could. He made some discoveries: one of my front derailleur screws on the "new" derailleur was rusted in place (huh???!!!), my rear brakes were sporadically rubbing on my rims, and one of my front brake screws was rusted in place. My relative did not cure my bike but did make some progress. He loosened up some of the rusted screws somewhat, which produced improvement in the chain's performance. He was dismayed that these issues had not been addressed by bike shop.

While I searched for a new reliable bikeshop, the rubbing sound & feeling of friction from the rear wheel became notably worse. (My rear brake had been partly adjusted at this point by my relative & did not seem to be causing the noise). Finally, in mid-July 2009 I was riding & the rear axle snapped. The bike suddenly & completely froze & I was propelled into the pavement in the middle of a street near Jamaica Pond. (I was unable to disengage my bike cleats from the pedals because this break occurred so suddenly). I was lucky that no cars happened to be speeding along. Subsequentlly, the rear wheel was replaced at a different bike shop. The rubbing sound & feeling of drag on the bike disappeared. It appears I had invested heavily in either unnecessary or grossly incomplete bike repairs at Broadway Bicycle.

Cons: Bad repair work

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This is a small operation, but they are staffed by hard-core cyclist types. Generally very helpful, even on the fly, but they do tend to expect their customers to have a clue about bikes.

4
★★★★☆

This is a small operation, but they are staffed by hard-core cyclist types. Generally very helpful, even on the fly, but they do tend to expect their customers to have a clue about bikes.

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This place is incredible. I can't say enough good things about it. Bring your bike in; someone will assist you immediately. They've got bike stands set up for you to use (plus tools) or they'll fix your bike themselves, all the while showing you exactly what they're doing. You can buy tools here, also a limited selection of bikes (Mostly Marin, a great brand). The staff is friendly and extremely knowledgable. It's also all women-staffed, so this is perfect for girl bicyclists. There are also classes if you need more guidance.

5
★★★★★

This place is incredible. I can't say enough good things about it. Bring your bike in; someone will assist you immediately. They've got bike stands set up for you to use (plus tools) or they'll fix your bike themselves, all the while showing you exactly what they're doing. You can buy tools here, also a limited selection of bikes (Mostly Marin, a great brand). The staff is friendly and extremely knowledgable. It's also all women-staffed, so this is perfect for girl bicyclists. There are also classes if you need more guidance.

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Broadway Bike School in Cambridge is the best place to get you bike fixed hands down. They will look your bike over for free and give you suggestions on what to do yourself. Alternately they will fix it for you quickly and cheaply (if possible). The other day I went in there with a problem and after 30 minutes it was fixed with no charge.
Very friendly and knowledgable!

5
★★★★★

Broadway Bike School in Cambridge is the best place to get you bike fixed hands down. They will look your bike over for free and give you suggestions on what to do yourself. Alternately they will fix it for you quickly and cheaply (if possible). The other day I went in there with a problem and after 30 minutes it was fixed with no charge.
Very friendly and knowledgable!

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Broadway Bicycle School is an awesome unique place to shop for a new or used bike, get your current bike fixed, or take classes on how to fix your own bike! The store is owned collectively and advocates for more and better bike access around Cambridge and Boston. Very friendly too!

PROS: friendly, learn how to fix your bike there!
CONS: closed on monday

5
★★★★★

Broadway Bicycle School is an awesome unique place to shop for a new or used bike, get your current bike fixed, or take classes on how to fix your own bike! The store is owned collectively and advocates for more and better bike access around Cambridge and Boston. Very friendly too!

PROS: friendly, learn how to fix your bike there!
CONS: closed on monday

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