Brothers Sound

★★★☆☆
  • 96 Crossroads Blvd # 102

    San Antonio, TX 78201

    Map & Directions
  • 210-738-3939

About Brothers Sound

Details

Automotive

Automotive
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.

My first experience was actually a positive one. I went in looking for help in selecting a new system for my husband's truck as a Christmas gift. Not having a clue as to what I was looking for, the gentleman was kind enough to spend about 30 mins explaining the different components and recommending different options. Although I found what I was looking for on the internet for a fraction of the cost I made the decision to have them install the system based on my initial experience. When I returned to have the system installed, the gentleman I had originally spoken with was not there and the owner offered to assist me - a much different experience! The owner was extremely rude, condescending, and lacked any sort of customer service skills.
I was given an installation quote of $80 on 2 separate occasions; however, the owner wanted to charge double! When I explained that I had been given a different quote he gave ME attitude. At that point I was reluctant to have them install the system, but against better judgment I left it in their hands with a final quote of $80. Two hours later, the owner called stating that I had given them the wrong parts for proper installation. I explained that the parts came direct from the manufacturer and that it clearly stated on the packets that it was the correct parts. In a very condescending voice, he told me that I was wrong and that the new parts were going to cost approx. $80. Hmmmm? it??s interesting that the new parts were going to equally the amount he wanted to charge originally. Not to mention that those same parts cost about $10 online. At that point, I was too afraid that he would jack-up my husband's truck if I told him no, so I went ahead with the deal.
SO...$160 later I picked up the truck and what do I find? Scratches ALL over the dash!! Not just little unnoticeable scratches, but serious scratches ALL around the edges of the dash. AND, they didn't even harness the bass tube down correctly!
In my opinion, there are plenty of other businesses around San Antonio who will provide better service for less money. Avoid, avoid, avoid!!

1
★☆☆☆☆

My first experience was actually a positive one. I went in looking for help in selecting a new system for my husband's truck as a Christmas gift. Not having a clue as to what I was looking for, the gentleman was kind enough to spend about 30 mins explaining the different components and recommending different options. Although I found what I was looking for on the internet for a fraction of the cost I made the decision to have them install the system based on my initial experience. When I returned to have the system installed, the gentleman I had originally spoken with was not there and the owner offered to assist me - a much different experience! The owner was extremely rude, condescending, and lacked any sort of customer service skills.
I was given an installation quote of $80 on 2 separate occasions; however, the owner wanted to charge double! When I explained that I had been given a different quote he gave ME attitude. At that point I was reluctant to have them install the system, but against better judgment I left it in their hands with a final quote of $80. Two hours later, the owner called stating that I had given them the wrong parts for proper installation. I explained that the parts came direct from the manufacturer and that it clearly stated on the packets that it was the correct parts. In a very condescending voice, he told me that I was wrong and that the new parts were going to cost approx. $80. Hmmmm? it??s interesting that the new parts were going to equally the amount he wanted to charge originally. Not to mention that those same parts cost about $10 online. At that point, I was too afraid that he would jack-up my husband's truck if I told him no, so I went ahead with the deal.
SO...$160 later I picked up the truck and what do I find? Scratches ALL over the dash!! Not just little unnoticeable scratches, but serious scratches ALL around the edges of the dash. AND, they didn't even harness the bass tube down correctly!
In my opinion, there are plenty of other businesses around San Antonio who will provide better service for less money. Avoid, avoid, avoid!!

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.

they do very well

2
★★★★★

they do very well

Pros: best

.

These guys were very helpful and knowledgeable about what I needed and it was very affordable. I would recommend these guys to anyone.

5
★★★★★

These guys were very helpful and knowledgeable about what I needed and it was very affordable. I would recommend these guys to anyone.

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.

this was soo awsome i loved thier service i reallt liked them i wish mmooorrtre companies were like them we need porple like this in all companyies

1
★★★☆☆

this was soo awsome i loved thier service i reallt liked them i wish mmooorrtre companies were like them we need porple like this in all companyies

Pros: coll

Cons: cool

.

Needed to replace back window because THEY didnt do job right and give me runaround about "finding" their tint man.

0
★☆☆☆☆

Needed to replace back window because THEY didnt do job right and give me runaround about "finding" their tint man.

.

If you are looking for someone to install a jam up stereo system in your wheels, this is the place to take your vehicle to to have a professional system installed at a very reasonable price!

PROS: Great Service
CONS: N/A

5
★★★★★

If you are looking for someone to install a jam up stereo system in your wheels, this is the place to take your vehicle to to have a professional system installed at a very reasonable price!

PROS: Great Service
CONS: N/A

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