El Cajon, CA
Sears gave us Fast Water Heater Company's name as installers for our replacement water heater. The telephone staff was very helpful and courteous. Jarod installed a water heater in our home 5-13-10. He was very polite, courteous, willing to answer questions, seemingly very knowledgable about his task, did a clean job and cleaned the area well before leaving. We were extremely pleased with his work.
My only complaint is that it took more than 48 hours to get someone to install a water heater that I was told Sears had in stock. Perhaps this is a normal wait time and I am not aware of that.. Jarod did explain that it took longer because a technician in San Diego hurt his back and they had to call him down from Modesto to help with the work load.. The telephone staff gave me additional phone numbers to call to ask for earlier installation, but after many phone calls, we had to settle for the original appointment of 48+ hours later.